Get in touch
We're a small team.
We actually reply.
Whether you have a question about an order, need help with personalisation, or want to talk about a business enquiry — drop us a message and we'll get back to you personally within 48 working hours.
General enquiries
Questions,
orders & everything else.
Got a question about an existing order? Want to check what's possible before you buy? Something didn't arrive as expected? Use this form and we'll come back to you directly.
Every message is read by a real person. We don't use automated responses for anything that requires an actual answer.
- Response within 48 working hours
- Order queries, delivery questions, personalisation help
- Returns and issues handled promptly
Based in
Yorkshire, UK
Response time
Within 48 working hours
Order queries
Include your order number if you have one — it helps us find your details quickly
Trade & bulk orders
Business engraving
starts here.
Tell us what you're looking to do and we'll come back with a quote, a timeline, and answers to any questions.
- Quote returned within 48 working hours
- Tiered pricing — bulk discounts applied
- Invoices and VAT receipts as standard
Existing trade customer?
Reference your previous order number and we'll pull up your details and design specs for a quicker turnaround.
Other ways to find us
Etsy shop
Five years of reviews, thousands of orders, and a 5-star rating. You can also message us directly through Etsy if you prefer.
Visit our Etsy shop →Follow the studio — new products, finished pieces, and the odd behind-the-scenes look at how things are made.
@etchfy →Business enquiry form
For detailed bulk or trade quotes, our dedicated form covers everything we need upfront — faster quotes, fewer back-and-forths.
Full business form →